Delivery Policy

At Junaidha Pharmacy, we aim to deliver your medicines and healthcare products safely, promptly, and in excellent condition. This Delivery Policy explains our delivery process, timelines, charges, and important delivery-related information.

1. Delivery Coverage

We currently offer delivery services within the United Arab Emirates. Delivery availability may vary depending on location, product type, and regulatory requirements.

2. Delivery Timelines

Estimated delivery times are provided at checkout and may vary based on order volume, delivery location, product availability, and verification requirements.

• Standard delivery timelines are typically within 1–3 working days
• Delivery times may differ for certain products or locations
• Unexpected delays may occur due to weather, traffic, or operational reasons

3. Prescription Verification

Orders containing prescription medicines may require verification before dispatch. Delivery timelines may begin only after successful verification.

4. Delivery Charges

Delivery charges, if applicable, are displayed clearly at checkout. Free delivery thresholds or promotional delivery offers may apply from time to time.

5. Order Dispatch

Once your order is confirmed and ready for dispatch, you may receive a notification with delivery details. Orders are carefully packed to ensure product safety and integrity.

6. Receiving Your Order

Customers or authorized recipients must be available to receive the order at the delivery address provided. For certain items, identity or prescription confirmation may be required at the time of delivery.

7. Missed or Failed Deliveries

If delivery cannot be completed due to incorrect address details, unavailability of the recipient, or repeated failed attempts, the order may be returned to us.

Additional delivery attempts or re-delivery charges may apply where applicable.

8. Order Tracking & Support

Customers may contact our support team for delivery updates or assistance related to their order. We strive to resolve delivery-related concerns promptly.

9. Damaged or Missing Items

If you receive a package that appears damaged, tampered with, or incomplete, please notify us immediately upon receipt. Issues must be reported within a reasonable time for review and resolution.

10. Delivery Restrictions

Certain products may be restricted from delivery due to safety, regulatory, or logistical considerations. Such restrictions will be communicated at the time of ordering.

11. Changes to Delivery Policy

Junaidha Pharmacy reserves the right to update or modify this Delivery Policy at any time. Any changes will be published on this page and will take effect immediately.

12. Contact Information